Team Workshops
Team Workshop: Floor-to-Phone Handoffs
A live workshop that aligns counter staff, supervisors, and back-office on who owns each reply state.
5 days · Live cohort
610,000 KRW
Tuition is informational; enrollment details arrive after intake.
Request a syllabus callProgram narrative
Three live sessions with breakout rooms, role plays, and a RACI-style handoff map for WhatsApp replies. Designed for stores where messages pile up because ownership is fuzzy.
Features
- • Live facilitation with breakout rooms
- • RACI map tailored to retail counters
- • Role plays for refunds, pickups, and loyalty asks
- • Supervisor escalation script pack
- • Quality standards cheat sheet
- • Follow-up assignments between sessions
- • Session recordings for internal training libraries
Outcomes
- • Publish a handoff map everyone signs
- • Run a supervised role play with two real scenarios
- • Agree on response windows per role
FAQ
How many participants?
We cap each workshop at eighteen seats so coaches can hear every team.
Time zones?
Sessions are scheduled for Asia-friendly hours with recordings for others.
What you bring?
A list of recurring customer questions and access to whoever approves outbound messages.